Frequently asked questions

ArmadaSnow.com customer service is available for your calls and emails from 7am to 4pm (MDT), Monday to Friday.


T: 18886094725
E: consumerservice-nam-en@armadasnow.com

Please contact Armada Snow Dealer Services @ 1.866.508.5470

Visit our Consumer Service Hub!

You can sign into your account and go to ‘Orders’. There you’ll be able to check on the progress of your payment and delivery of your items.

When your order leaves our warehouse, we’ll email you straight away. You can also track your order by logging into your account at armadasnow.com

We aim to deliver your order as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

Unfortunately, we may not be able to cancel your order if it has already processed. If you want to try to cancel your order, please contact us here.

Your order will be delivered by UPS for Standard Delivery. 2-Day and Next Day Shipping are available for additional cost. 

Yes, your order can be sent to any person and address you give in the delivery address field. You can link multiple addresses with your account, and your delivery and billing addresses can be different.

We aim to deliver your order as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

No.  At the moment we only deliver to addresses, sorry.

Orders can only be delivered to countries where the armadasnow.com online shop is available.

All US orders are sent directly from our warehouse in Ogden, Utah.

We aim to deliver your products as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

We do not ship to freight forwarding business. The shipping address must be a physical address within the country the order was placed.

Delivery is free in US for purchases over $100. Otherwise, delivery is $8.

You can return your item(s) within 30 days of receiving your order. If you wish to exchange products for items that are a different size or color, please return the item(s) and place a new order. Once we have received the package, allow 7 days to receive the refund.

Products must be unwashed, unworn, tags on, and in the original packaging. The only things that are non-returnable are skis with binding.

In order for your return to be processed more quickly, please...

• Go to our Easy Online Returns platform to initiate your return.
• Follow the shipping instructions that will be provided on the return platform.
• Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. The return label is free.
• Return the parcel to our warehouse in Ogden, Utah by UPS. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.

Armada will process a refund within 7 days of receiving the parcel at our warehouse. Note that depending on your bank's processing time that it could take up to 5 additional business days for this to be reflected in your account.

Please contact our Customer Support for further information if needed.

All SKI, SNOWBOARD & BINDING sales to industry partners (Shop-Pro Purchases, VIP Purchases, Armada Employees, Amer Sports Pro-Club Members) are FINAL and are non-refundable, non-exchangeable.

Any NON - SKI, NON - SNOWBOARD & BINDING (Outerwear, Lifestyle, Layering, etc.) sales to industry partners, ARE RETURNABLE for refund, IF the items are returned within 30 days of delivery. Products need to be unwashed, unworn and in the original packaging, with all tags included.

ALL AR PRO/AMER SPORTS PRO CLUB MEMBER RETURNS, MUST BE PAID FOR BY THE PRO. ARMADA WILL NOT PROVIDE A RETURN METHOD FOR ANY PRO RETURN, UNLESS ITEM IS DEFECTIVE. Contact customer service for further information. 

Yes. 

• Go to our Easy Online Returns platform to initiate your return.
• Follow the shipping instructions that will be provided on the return platform.
• Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing. The return label is free.
• Return the parcel to our warehouse in Ogden, Utah by UPS. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.

Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

The dispatch takes place via the parcel service GLS. We offer delivery to your home address.

Gift cards are currently not available.

Yes, Armadasnow.com uses a fully secure payment service provided by Adyen.

Your order & payment are secured by SSL encryption.

We accept: Visa, MasterCard, American Express, Discover, PayPal, Klarna and Apple pay.

A pre-authorization may be made on your credit card to make sure there are sufficient funds to fulfill the order. But the total order value will only be charged to your card when your order is shipped.

If your payment is declined, please check that your card number and expiration date are correct. Then check that your name and billing address matches what is on file for your card. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone.

Yes! We now offer financing that you can pay overtime through Klarna. 

ArmadaSnow.com is not able to process any tax-exempt purchases. We cannot process any refunds for tax-exempt purposes. Contact customer service if you have tax-exempt questions.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Visit our Warranty Policy here.

Warranty claims are to be made through the Authorized Armada Dealer where the item was originally purchased, with proof of purchase.
If you contact us regarding a warranty question for a product purchased at an Authorized Armada Dealer, we cannot process the warranty request, or approve or deny the warranty claim. The warranty claim MUST BE MADE THROUGH THE DEALER. 

For orders made directly from ArmadaSnow.com, please reach out to consumerservice-nam-en@armadasnow.com to ask about warranty. In this case, we will be able to process the warranty claim directly with you (within the normal terms of our Warranty Policy). 

If you can’t find the matching part in our shop on
armadasnow.com please get in touch with the customer service here.

Thanks for asking.

Armada was founded as an outlet for athlete creativity, and supporting athletes through partnership & sponsorship remains at our core today. 

That being said, Armada only has capacity for a small team and we approach sponsorship with an outreach mentality. If we’re interested, you’ll hear from us.

Keep it up, make a difference in the community, tag us in your posts and HAVE FUN. Maybe we will come knocking one day.

Armada believes in supporting working ski and snowboard professionals who drive skiing and snowboarding forward.

With that in mind, qualifying individuals for the AR Pro Program will be able to purchase selected products at a pro deal discount, via the Amer Sports Pro Club.

There are rules:

1. All products purchased through this program are for your personal use in support of your profession.
    
2. Please be respectful of our dealer network and their staff. Avoid using them for “showrooming” (using their store to try on products and gain information about Armada products) and do not talk about your pro deal with their staff or customers. 
    
3. Get to know your local Armada dealer and please refer interested people to them.
    
4. If you have questions about the AR Pro program, your account, orders, or products, please contact our customer service. We're here for you too!
    
5. Your approved application is valid for one year only. You must reapply each year.
    
6. We monitor all orders. If you are found abusing the program (buying for others, reselling, etc.), YOU WILL BE BANNED FOR LIFE FROM AR PRO & THE AMER SPORTS PRO CLUB. We mean it. 
    
7. PRODUCTS SELL OUT QUICKLY SO ACT FAST.
    
8. I forgot what 8 was for.
    
9. Participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.

If you think you should be qualified, fill out the application at www.amersportsproclub.com

All employees of Armada Authorized Retailers qualify for an elite discount. If you want this, go work for a retailer who carries Armada.

Other Ski and Snowboard Retail Employees, Ski and Snowboard Resort Employees, & General Ski and Snowboard Industry professionals qualify at a standard Ski and Snowboard Industry rate unless otherwise invited by someone from Armada. 

Military members are welcome to apply and will receive a Military discount.

Fill out the form @ www.amersportsproclub.com to apply for the AR Pro program.

Free shipping is not available for pro orders, and shipping options will be defined during checkout.